Have you ever wondered what separates the best from the rest in the world of management? What if I told you there’s a secret tool that has transformed how we understand leadership, innovation, and organisational development? – The magic is simply the Critical Incident Technique or CIT – a tool that’s been shaping management research since the 1960s. This technique, stemming from the innovative work of psychologist John C. Flanagan, has transcended its military origins to become a cornerstone in understanding and improving various facets of organisational life. Join us as we explore how pivotal moments can redefine organisational success and development and uncover the lessons that can turn challenges into opportunities for growth. Through the lens of CIT, every incident tells a story, and every story holds the key to unlocking extraordinary potential.


Flanagan, J. C. (1954). The critical incident technique. Psychological Bulletin, 51(4), 327-358. https://doi.org/10.1037/h0061470

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