Have you ever wondered what separates the best from the rest in the world of management? What if I told you there's a secret tool that has transformed how we understand leadership, innovation, and organisational development? – The magic is simply the Critical Incident Technique or CIT.

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We will follow four questions to get a bit more familiar with this concept: What is the Scholarship of Teaching and Learning?, What steps are to be taken in the research process, and what principles are to be followed?, What are the requirements for doing SoTL?, What Benefits do scholars have from engaging in SoTL?

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Join me as I present the first findings after I spoke with experts in the field, policymakers, and those in leadership positions of welfare providers to uncover what it takes to build a welfare system that can withstand the test of time.

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In this podcast, I will give a brief summary of the most intriguing results. We will start with a description of the study background and methodology to analyse critical teaching and learning situations.

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